When was the last time you thought about how you listen? It’s crucial to being a good communicator, yet we seem to believe that listening doesn’t require an element of learning or practice.
Research suggests we take in a fraction of the information we hear, so listening is a skill that we can all benefit from improving.
There is a difference between hearing and listening.
Often, people hear conversations with a reply in mind. They let biases and opinion take over, which leads to judgement and stops communication in its tracks.
When we work with our clients on communication skills, we teach how active listening can improve their ability to persuade and influence others, deal with conflict, increase productivity and build strong professional and personal relationships. We find that it can transform leaders, their teams and the wider organisation.
Active listening allows you to go beyond the words; to comprehend what is being said and why, discover the emotions and intentions behind it and notice the non-verbal elements of the communication.
How could active listening help your business? Get in touch and we can show you how this critical skill can transform the way you communicate.